Metrc is a cloud-hosted, real-time system that uses serialized tags with barcode and Radio Frequency Identification (RFID) technology attached to every plant and wholesale package. Together, the online platform and tags track medical cannabis products throughout their lifecycle, including cultivation, harvesting, processing, transporting, and sale.
Metrc has a dedicated support team available to resolve technical support issues. The support team can be reached via phone (877-566-6506) or through the Support Portal.
No. Licensees can only access their own information.
Metrc is required for all licensees to input state mandated track-and-trace information. Metrc will provide an Application Programming Interface (API) to licensees who wish to use a third-party vendor for additional business services, such as an inventory management system. Each licensee is responsible for ensuring its ability to interface with the state procured system. Additionally, all licensees are required to use the tags (both plant and package tags) supplied by Metrc.
Metrc will provide a list of validated third-party integrators. You can look at other Metrc state partners for an example list at metrc.com under the respective partner pages notated as ‘Validated Integrators’.
Metrc is a web-based system. All access to Metrc is done via the internet and only requires an internet connection and a web browser. For optimal performance use the following browsers: Chrome, Firefox, and Safari. No additional hardware is required. Additionally, there is no software to download, install, or maintain.
Licensees can sign up for training through Metrc Learn. The interactive platform offers an extensive library of facility-based courses designed to meet your unique needs.