We’re thrilled to partner with the State of Illinois to bring our industry-leading track-and-trace system to the medical and adult-use cannabis markets, ensuring regulatory compliance.
Our team has already begun collaborating with the state agency to establish effective communication channels, schedules, and processes to ensure a seamless license deployment.
Stay tuned for more updates, which we’ll share in partnership with the Illinois Cannabis Regulation Oversight Office (CROO). We’re excited to work with you to achieve a successful implementation in Illinois!
Metrc is the leading provider of cannabis regulatory technology systems in the United States. Our solution combines advanced software, radio-frequency identification (RFID), a dedicated customer support team, and a secure database to track cannabis from growth, harvest, and processing to testing, transport, and sale. Metrc is currently engaged in 28 government contracts and serves more than 500,000 users, including growers, testing facilities, dispensaries, and state regulators.
Currently, we are working with the Illinois Cannabis Regulation Oversight Office (CROO), the Illinois Department of Financial and Professional Regulation (IDFPR), the Illinois Department of Agriculture (IDOA), and other agencies towards a Summer 2025 go-live for licensees to be active in Metrc and fully moved over from the BioTrack system. As this timeline progresses, there will be additional milestones communicated to licensees from the licensing agency, the State’s webpage, and on Metrc’s Illinois partner page.
- Metrc Illinois partner page: https://www.metrc.com/partner/illinois
- CROO website: https://cannabis.illinois.gov
- IDFPR: https://idfpr.illinois.gov/profs/adultusecan.html
- IDOA: https://cannabis.illinois.gov/agencies/cannabis-idoa.html
Now that the contract is signed, Metrc and the State of Illinois are working towards an implementation plan with milestones that will be communicated externally. We will share regular updates with licensees on our Illinois partner page on Metrc.com.
For updates, it is recommended that you visit https://www.metrc.com/partner/illinois.
No. Costs for RFID plant and package tracking will largely be covered by the State. Metrc will provide the tags once ordered through the system. You will not be responsible for printing your own tags. Details of the tag ordering process will be communicated to each licensee over the next few months.
Yes. Metrc is planning an in-person event to introduce the company and answer questions (date to be determined).
Metrc also provides comprehensive training through our on-demand platform, Metrc Learn. Metrc Learn offers over 300 courses for licensees. This includes a new business overview and role-based guided journeys from beginner to expert levels for various license types.
Metrc has a few resources for support, training, and more company information. For new states, such as Illinois, several of these resources will become available once system access has been granted. We are working towards this timeline with the state.
- Metrc.com: Additional information and resources to supplement your needs are available on Metrc.com
- Access: Metrc.com
- Available: 24/7, 365 days a year.
- What to know: Metrc.com offers additional resources including case studies, blogs, guides, and more! Also, for state specific information, navigate to your state partner page to access bulletin documentation (which can also be found in the support portal).
- For states: Metrc partner states will have a dedicated landing page with state specific information. Illinois page, here.
- Support: Our dedicated support team is available through phone and online portal access.
- Phone: 877-566-6506
- Online: Support.metrc.com
- Available: M-F, 7 a.m. CT – 9 p.m. CT
- What to know: Our team is here to help in your journey with cannabis compliance. We not only have a dedicated team for answering specific questions, but a library of self-help materials for navigating the system.
- Training: On-demand training platform with over 300+ courses right at your fingertips.
- Access: Learn.metrc.com or through mobile app: Go Learn on Apple/IOS or Android
- Available: 24/7, 365 days a year.
- What to know: Metrc Learn, our on-demand training portal allows for users to create persona-based learning journeys, access over 300 courses and more! Select trainings also include interactive pieces allowing you to practice new skills out of the production environment.
- Metrc Expert: Once users have access support documentation directly in the Metrc system.
- Access: Available when you log in to your Metrc instance.
- Available: 24/7, 365 days a year.
- What to know: Metrc Expert is our AI-powered chat tool that allows you to ask questions in the Metrc system as you work in real time without having to spend time sifting through documentation.
No. Costs for the Metrc system will be covered by the State.
Additional information about how to submit track-and-trace data into the new system will be shared both by the licensing agency and during Metrc training in the coming months.
No. Tax returns and payment will still be conducted with the Illinois Department of Revenue.
No. Licensing, product registrations, and agent registrations will still be conducted through the systems at the Illinois Department of Financial and Professional Regulation (IDFPR) for dispensaries and the Illinois Department of Agriculture (IDOA) for cultivation centers, craft growers, infusers, and transporters.
Once the system is implemented, yes. The timing and impact of those changes on shipments, manifests, and product acceptance will be communicated by the licensing agencies, posted on both Illinois’ website and Metrc’s partner page, and through Metrc training available to licensees in Metrc Learn.
For more information, continue to visit:
- Metrc Illinois partner page: https://www.metrc.com/partner/illinois
- CROO website: https://cannabis.illinois.gov
- IDFPR: https://idfpr.illinois.gov/profs/adultusecan.html
- IDOA: https://cannabis.illinois.gov/agencies/cannabis-idoa.html
No. The Medical Cannabis Patient Registry will continue to be operated by the Illinois Department of Public Health (https://dph.illinois.gov/topics-services/prevention-wellness/medical-cannabis.html) and the State’s seed-to-sale system will continue to record medical patient allotments and sales.
