Elevating your training experience
Your success is our priority. At Metrc, we’re focused on enhancing every aspect of your experience, from streamlining your daily workflows to ensuring seamless interactions with our platform and people.
And we’re not just about software – we’re about empowering you and taking proactive steps to drive both our business and the industry forward. We actively listen to your feedback and take action to make our systems more user-friendly and intuitive, so you can focus on what matters most – your business.
Join us in shaping the future of the industry and start experiencing the difference with Metrc today.
Sharpen Your Skills
Your journey to understanding the fundamentals of our track-and-trace system starts with Metrc Learn. Navigating the Metrc system will be easier, workflows will be streamlined, and you will be equipped with the knowledge needed to adhere to industry regulations to further enable improved compliance outcomes.
From the basics to advanced courses, training plays a pivotal role in your continued growth and success. Our interactive platform offers an extensive library of facility-based courses designed to meet your unique needs. With Metrc Learn you will have access to:
- Over 300 on-demand, interactive courses available 24/7
- Revamped New Business Training
- Progress monitoring and sharing capabilities
- On-the-go access through a mobile app
Elevate your Metrc knowledge and expertise through Metrc Learn. We’re here to help you make the most of your learning experience and remain dedicated to supporting you every step of the way.
Regulatory expertise
The Metrc support team provides a variety of offerings to regulatory agencies and departments. These offerings can be scaled and customized to the needs of each group. The Metrc team can provide investigation support, auditing of software accounts by facility, reporting support and liaison functionality between industry and licensing entities.
Dedicated support
The Metrc Support Desk is a resource provided to both industry and oversight organizations. We provide troubleshooting and guidance on hardware and software with a dedicated support team, available by toll-free phone and email channels. The support team offers three tiers of support, as well as call-logging and ticketing, for record-keeping and reference, with full product documentation.
Comprehensive training
Training is another key component of the Metrc support program. The Metrc support team is committed to helping industry and oversight agencies build core skill sets needed to successfully engage with Metrc’s track-and-trace system. Ongoing training and support will take users beyond initial qualifications to ensure user proficiency.
Support that grows
with you
Every question and conversation counts, and our dedicated support team is here to help. Our support teams have been with us for a long time – they know and love the industry – so whether you are seeking help on navigating the Metrc system, facing technical challenges, or have a general inquiry, we take every interaction seriously and do everything we can to find a resolution quickly and effectively.
That’s why we’ve enriched our range of services by introducing the Metrc Support portal, an online platform that streamlines the entire process and offers the ability to
- Create a new support case
- View real-time case status
- Live chat with a Metrc support agent
- Access help documentation and articles
To connect with Metrc Support, visit the enhanced support portal or call us at 877-566-6506.
For additional Metrc resources, please visit our Contact Us page.
“It was a quick resolution. I like the new ticketing portal. It makes it easy to
Rhode Island licensee
check on status and add additional information.”